Last Updated: 10 November 2025
Effective for: hzoom.qa website & HZOOM mobile application
Company: Al-Hzoom Home Trading W.L.L
Al-Hzoom Home Trading W.L.L (“Company”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hzoom.qa or use our mobile application (“HZOOM App”).
By using our website or app, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Personal Information
We may collect the following personal data when you visit our website or use the app:
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Full name
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Email address
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Mobile number
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Delivery address
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Payment information (processed securely by third-party payment providers; we do not store your card details)
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Account login details
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Any information voluntarily submitted through forms or support messages
1.2 Location Information
If you enable location services, we may collect your approximate or exact location for:
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Delivery address detection
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Service availability
You can disable this at any time through your device settings.
2. How We Use Your Information
We use your information for the following purposes:
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To create and manage your user account
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To process and deliver your orders
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To provide customer support
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To send order updates, notifications, or promotional messages
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To improve user experience and app performance
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To enhance website and app security
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To comply with legal and regulatory obligations
3. Sharing of Information
We do not sell your personal data.
We may share your information only with:
3.1 Service Providers
Trusted third parties that help us operate the website/app, such as:
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Delivery partners
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Payment gateways
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Hosting providers
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Analytics services
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Customer support tools
3.2 Legal Compliance
We may share data if required to:
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Comply with Qatar laws or government requests
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Protect our company, users, or the public
3.3 Business Transfers
If Al-Hzoom Home Trading W.L.L undergoes a merger, acquisition, or asset sale, user information may be transferred.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
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Improve website performance
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Remember user preferences
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Analyze usage and traffic
You may manage or disable cookies through your browser settings.
5. Data Security
We implement strong technical and organizational measures to protect your data, including:
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Encrypted communication (HTTPS/SSL)
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Secure database storage
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Access control and authorization
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Regular security auditing
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal data only as long as necessary for:
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Order processing
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Legal and regulatory requirements
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Resolving disputes
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Maintaining customer records
You may request deletion of your data at any time (details below).
7. Your Rights
Depending on your jurisdiction, you may have rights to:
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Access your personal data
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Update or correct your information
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Request deletion of your data
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Withdraw consent for marketing
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Disable tracking or cookies
To exercise these rights, contact us at:
[Insert official support email]
8. Children’s Privacy
Our website and app are not intended for children under 13, and we do not knowingly collect data from them. If we learn that a minor submitted personal data, we will delete it immediately.
9. Third-Party Links
Our website or app may contain links to third-party websites or services. We are not responsible for their content or privacy practices.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on hzoom.qa and within the app with a new “Last Updated” date.
11. Contact Us
For any questions, inquiries, or data requests, please contact:
Al-Hzoom Home Trading W.L.L
Email: info@hzoom.qa